A shopper who clicks your product should be able to buy it at the advertised price without surprises. Problems in the cart or checkout are a common, overlooked reason for disapprovals.
What to check
- HTTPS everywhere, especially the cart, checkout and payment pages.
- Same price in the cart as on the product page and in your feed.
- No hidden fees appearing only at the last step — show shipping and taxes clearly.
- Add to cart works for in-stock products, on mobile too.
- Clear payment methods — show the options you accept; avoid stores that only accept unusual methods without explanation.
- Checkout opens without forcing an account, or at least clearly offers guest checkout where possible.
How to test it
- In a private window on your phone, open a product from your feed.
- Add it to the cart and go to the checkout entry page.
- Compare the price, currency and fees with the product page.
- Check the padlock (HTTPS) on every step.
MerchantLion runs this test automatically — it adds one product to the cart and stops before any personal or payment details, without placing an order.
Frequently asked questions
Do I need to accept credit cards?
Show the payment methods you accept clearly. Common methods build trust; offering only unusual methods without explanation can raise concerns.
Official sources
- Checkout requirements and best practices - Google Merchant Center Help
- Landing page requirements - Google Merchant Center Help
- Misrepresentation - Shopping ads and free listings policy
MerchantLion is independent and not affiliated with Google. Google’s documentation is the authoritative source; policies change, so check it before making decisions.
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