In short
- Quick scans are free; there is nothing to refund.
- If a paid scan fails to complete because of a problem on our side, you get a free re-run or a full refund.
- Refunds are not based on Google’s decisions — we cannot control them.
- Ask within 14 days of purchase.
Scope
This policy applies to paid Standard ($49) and Deep ($99) scans. During free launch periods, scans are free and fees are recorded as waived, so no refund applies.
When you are entitled to a refund
- Failed scan: the scan fails or stops because of an error on our side. You can re-run it at no charge from the audit page, or request a full refund.
- Duplicate charge: you were charged more than once for the same scan.
- Not delivered: you paid but no report was produced within 24 hours and a re-run did not fix it.
When refunds are not available
- The scan completed and the report was delivered, including when coverage was limited because your website blocked our scanner, required a login, or was unavailable.
- You disagree with Google’s decision about your account or products. We cannot influence Google’s review outcomes.
- You entered the wrong website address (you can start a new scan).
If you believe a report is materially wrong, contact us — we will review it and may offer a re-run or a goodwill refund.
How to request
Email support@merchantlion.com within 14 days of purchase with your audit ID and the email on your account. Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank.
Chargebacks
Please contact us before disputing a charge — we resolve most issues quickly.
Contact
Questions? Email support@merchantlion.com, message us on WhatsApp (@italiano999) or write to MerchantLion, 5 Rue du Docteur Pierre Rouques, 95100 Argenteuil, France.