In short
- Only customers who completed a scan can leave a review, so every review is from a verified customer.
- Positive and negative reviews are published under the same rules — we never hide a review because of its rating.
- We never pay or reward anyone for a review, and we do not write reviews ourselves.
- The average rating shown is calculated from all published reviews.
Who can leave a review
A review can only be submitted from a customer account, for a scan that has finished, once per scan. This is how we verify that reviewers really used the Service. The scan type (Quick, Standard or Deep) and the date are shown with each review.
How we check reviews
Every review is read by our team before publication, usually within two business days. We publish every review the customer agreed to publish, whatever its star rating, unless it: is spam or advertising; contains offensive or abusive language; contains personal data; is not about our Service; or is clearly not a genuine experience. When we reject a review, we record which of these reasons applies.
Consent and display
A review is published only if the customer ticks the publication box. We show the rating, text, the display name the customer chose, the scan type and the date — never the email address or the store’s address. Suggestions written in the private field are never published. Customers can ask us to remove their review at any time.
No incentives
We do not offer discounts, free scans or anything else in exchange for a review, and we ask every customer the same way after a scan, regardless of the scan result.
Ratings shown
The average rating and the number of reviews are calculated from all published reviews. Reviews are listed newest first.
Contact
Questions? Email [email protected], message us on WhatsApp (@italiano999) or write to MerchantLion, 5 Rue du Docteur Pierre Rouques, 95100 Argenteuil, France.